Jawbone is issuing refunds and recalling Up wristbands and has
decided to stop producing them for the time being. Why? Well Apparently they
have problems synchronizing and issues with battery life. I have been using one for 10 days now and here is why I
think they are back-tracking faster than Usain Bolt on rewind.
Jawbone UP: The
concept
To be healthy we need to Move, Eat and Sleep, well. The
concept of the Jawbone UP band and App is pretty simple: Track your steps
taken, your workout, how you sleep and the food you take in and improve all
these areas of your life.
The wristband and the app.
The first thing to say is that the design and comfort of the
band itself is really pretty good. It is in no way uncomfortable and comes in
various sizes and colours with a rubberized finish and attractive silver trim. Jawbone claims the UP is water resistant to 1
metre. I wore it in the shower and it was fine but not sure I would risk much
more than that.
I was concerned about the cap coming off and it did on one
occasion in a struggle with my fidgety 4 month old. This is a bit of a risk in
my opinion and I wonder how long the cap will stay firmly attached, especially
after some use.
This brings me neatly onto how often the cap needs to be
taken off. Probably the most annoying thing about the UP is the necessity to
plug the band into the iPhone / iPad in order to sync with the App. Bluetooth
would be much better but of course there are concerns over battery life – which
at the moment is pretty good.
Actually perhaps the most annoying thing is that the band
does not charge off the device but rather through a USB port. This seems
strange for something with no personal web interface. The app is where the
reporting begins and ends.
There are 3 modes for the Up bracelet to work in: Active,
Workout and Sleep. Active traces your steps taken, Workout, erm… does the same
and Sleep tracks your sleep patterns and wakes you up. All of which you have to
remember to manually switch between and all of which work towards goals or
ideals you have set in the App.
I downloaded the App, which is straightforward and pretty
clear to use. You can set it up your goals and challenges pretty quickly, find friends, add them to your team and even have common challenges. It looks good but there are occasional bugs such as the automatic
landscape view not resetting when the phone is tilted back.
Move: Keeping active
Here’s the thing about tracking steps taken; the band is on
your arm and I am not sure how accurate it is. For example I may be sitting at
a desk talking in an animated fashion (I am half Italian) and my arms may be
clocking up the miles whilst my lower body grows podgy in an office chair. The
reminder to exercise may not be triggered because the UP thinks I am actually
being quite active.
Eat: Concentrate
here’s the science part.
Ah, who am I kidding? The meal aspect is a little
unscientific, I mean very unscientific and is perhaps the most annoying thing about the Up. I was not expecting the app to recognize the food I was eating or
for the bracelet to sense the calories of it but to simply take a photo and
then assign an emoticon to it feels a little
shit cheap. I live outside the UK and on the rare occasions I get to
have a full English breakfast I feel absolutely elated! Firstly there was no
emoticon for “absolutely elated” and secondly it’s probably not what my
arteries are feeling. Oh and in all honesty I never remember to add my meals.
Sleep: Wake Up
So this is probably the highlight of the UP. Switch it to
sleep mode and the band records your sleep patterns and wakes you around about
the right time during a light sleep phase.
This works. I set my ideal sleep to 8 hours per night, my alarm to 7.30
and let the Up do its work. It duly informed me of the percentage of the
required sleep I was getting, showed me how light my sleep was in general, gave
it a paltry score and woke me up during a light sleep at just after 7 a.m.
every morning.
So it works. Or at least it wakes you up half an hour before
your alarm so you think it works.
Getting Social
I probably missed out on this aspect as I only have one
other friend using it and his enthusiasm waned after approximately 2 days. You can set up challenges for groups
of people and track progress which could act as a motivational tool, you can see who much action your mates are getting by studying their (slack of) sleep patterns.
You can share workouts, meals and sleep on your Up profile but not apparently to
Twitter, Facebook or other
Social Media.
So why are they
refunding?
In the words of
Jawbone
CEO Hosain Rahman’s; “While many of you continue to enjoy the Up experience, we
know that some of you have experienced issues with your Up band. Given our
commitment to delivering the highest quality products, this is unacceptable and
you have our deepest apologies.”…
oh and
you can have your money back if you return the band… or come to think of it,
even if you don’t just don't say you expected it to actually do something.
I paraphrase (made up some of) the last bit of course.
I did not have any problems with battery life or synchronizing but it just creates an annoying feeling (did I mention that?). It doesn’t do what you would hope it would do, it doesn't really do anything and I feel kind of stupid for imagining it would.
It is a nice idea, it could even be the future but for now I
think I will only use it as an alarm, assuming it continues to wake me up 30 minutes before the set time. At least until this gets annoying.